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Showing posts from August, 2020
  IF I WERE A BRANCH MANAGER OF A BANK TODAY Recently, I got the opportunity to interact, over phone, with a few branch managers of PSBs/private banks in Chennai, Coimbatore and Hyderabad.   All of them are reconciled to attend to banking activities physically (not online) in the COVID period, with no symptoms of even the end of its beginning in sight. Since no ‘new normal’ is available to banking activity in the COVID prone environment,   the bankers fine-tuned themselves to conduct the daily branch operations, meet the requirements of the customers visiting branches and interact with them at their work-places/homes, as if the business is as usual. However, apprehension is writ large in their faces when they appraise/sanction new/emergency/additional loans, restructure credit facilities and sell third party products like bancassurance, mutual funds etc. This is because the beneficiaries have not yet climbed up to the ‘new normal’ level, leave alone operating at their n...