Customer Service and Customer Empathy
Customer Service and Customer Empathy/Delight It is quite some time that I have not updated my pass books with the post office, functioning 1 KM away from my residence. I also needed to buy two 'tamil weeklies' - 'thuglak' and 'kumudam', from a nearby petty shop. Completing the above jobs will also ensure that my two wheeler, not operated for more than a week, to get adequately charged! When I was nearing the post office, I realised that I forgot to carry the purse (cash and cards wallet) with me. (I should pay Rs.40 to buy the 'tamil weeklies' mentioned above). I comforted myself that I will withdraw cash from the SB account with the post office, since I carry the pass book. I gave the pass books to the post master requesting for up-dation with an assurance "no hurry, I will pick it up on Monday" (two days after today). Then I requested for a cash withdrawal slip. The post master asked "how much would you like to take". I said ...